Ecster Pay – order management

Introduction

When an order is created in WooCommerce and a order number exists in Ecsters system, you have the possibility to handle the order management in Ecster directly from WooCommerce. This way you can save time and don’t have to work in both systems simultaneously.

Requirements

To get started with order management in Ecster via your WooCommerce store, you need to activate Manage orders settings in the payment getaway settings.

Cancel an order (Annul)

  1. The WooCommerce order status need to be set as Processing.
  2. Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
  3. In the Order details box there is a selectbox named Order status. Change the status to Cancelled.
  4. Click the Save Order button located at the top right on the screen.
  5. If everything was successful a new order note is created with the following text Ecster payment was successfully cancelled.

Activate an order (Debit)

  1. The WooCommerce order status need to be set as Processing.
  2. Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
  3. In the Order details box there is a selectbox named Order status. Change the status to Completed.
  4. Click the Save Order button located at the top right on the screen.
  5. If everything was successful a new order note is created with the message Ecster payment debited followed by a transaction number.

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Refund an order (Credit)

  1. The WooCommerce order status need to be set as Completed.
  2. Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
  3. In the Order items box, press the Refund button.
  4. To make a full refund for the entire order, enter the Order total amount in the Refund amount text field. To refund a specific order item, modify the price or quantity of the desired product.
  5. Press the Refund via Ecster Pay button.
  6. If everything was successful a new order note is created with information about the refund in Ecsters system.