Klarna for WooCommerce – order management

Introduction

When an order is created in WooCommerce and a reservation number exists in Klarnas system, you have the possibility to handle the order management in Klarna directly from WooCommerce. This way you can save time and don’t have to work in both systems simultaneously.

Requirements

To get started with order management in Klarna via your WooCommerce store, you need to activate the following settings in the Order management settings section:

  • On order completion
    (Activate Klarna order automatically when WooCommerce order is marked Complete).
  • On order cancellation
    (Cancel Klarna order automatically when WooCommerce order is cancelled).
  • On order update
    (Update Klarna order automatically when WooCoommerce line items are updated).

These features can be turned on and off for all three payment methods individually.

 

Cancel an order

  1. The WooCommerce order status need to be set as Processing.
  2. Go to the order edit screen by navigate to → WooCommerceOrders and click on the order you want to edit.
  3. In the Order details box there is a selectbox named Order status. Change the status to Cancelled.
  4. Click the Save Order button located at the top right on the screen.
  5. If everything was succesful a new order note saying Klarna order cancellation completed is created.

Activate an order

  1. The WooCommerce order status need to be set as Processing.
  2. Go to the order edit screen by navigate to → WooCommerceOrders and click on the order you want to edit.
  3. In the Order details box there is a selectbox named Order status. Change the status to Completed.
  4. Click the Save Order button located at the top right on the screen.
  5. If everything was succesful a new order note is created with information about the invoice number.

Update an order

  1. The order status can’t be set to Completed yet (no activation number should exist for the order in Klarnas system).
  2. Go to the order edit screen by navigate to → WooCommerceOrders and click on the order you want to edit.
  3. In the Order details box there is a selectbox named Order status. Change the status to On hold.
  4. Click the Save Order button located at the top right on the screen.
  5. Edit the order item lines.
  6. Press the Save button below the order items box.
  7. You might need to press the Calculate Taxes / Calculate Total buttons.
  8. Change the status to Processing.
  9. Press the Save Order button
  10. The order is now updated, both in WooCommerce and Klarna’s system.

Refund an order

  1. The WooCommerce order status need to be set as Completed.
  2. Go to the order edit screen by navigate to → WooCommerceOrders and click on the order you want to edit.
  3. In the Order items box, press the Refund button.
  4. To make a full refund for the entire order, enter the Order total amount in the Refund amount text field.
  5. Press the Refund via Klarna (Checkout, Invoice or Part Payment) button.
  6. If you want to make a partial refund this is possible if all items in the order have the same tax class. The refund will then be treated as a Goodwill refund in Klarnas system. Refunds for specific line items in an order is not supported by WooCommerce at the moment.
  7. If everything was succesful a new order note is created with information about the refund in Klarnas system.