Klarna – order management

Introduction

Klarna logo

When an order is created in WooCommerce and a order number exists in Klarnas system, you have the possibility to handle the order management in Klarna directly from WooCommerce. This way you can save time and don’t have to work in both systems simultaneously.

Related documentation

Requirements

To get started with order management in Klarna via your WooCommerce store, you need to download and activate the Klarna Order Management for WooCommerce add on plugin.

This plugin does not have any specific settings, instead it should work out of the box when you activate the plugin in WordPress admin.

Cancel an order

  1. The WooCommerce order status need to be set as Processing.
  2. Go to the order edit screen by navigate to → WooCommerceOrders and click on the order you want to edit.
  3. In the Order details box there is a selectbox named Order status. Change the status to Cancelled.
  4. Click the Save Order button located at the top right on the screen.
  5. If everything was successful a new order note saying Klarna order cancellation completed is created.

Update an order

  1. The order status can’t be set to Completed yet (no activation number should exist for the order in Klarnas system).
  2. Go to the order edit screen by navigate to → WooCommerceOrders and click on the order you want to edit.
  3. In the Order details box there is a selectbox named Order status. Change the status to On hold.
  4. Click the Save Order button located at the top right on the screen.
  5. Edit the order item lines.
  6. Press the Save button below the order items box.
  7. You might need to press the Calculate Taxes / Calculate Total buttons.
  8. Change the status to Processing.
  9. Press the Save Order button
  10. The order is now updated, both in WooCommerce and Klarna’s system.

Capture an order

  1. The WooCommerce order status need to be set as Processing.
  2. Go to the order edit screen by navigate to → WooCommerceOrders and click on the order you want to edit.
  3. In the Order details box there is a selectbox named Order status. Change the status to Completed.
  4. Click the Save Order button located at the top right on the screen.
  5. If everything was successful a new order note is created with information about the invoice number.

The module does not support partial captures.

Refund an order

  1. The WooCommerce order status need to be set as Completed.
  2. Go to the order edit screen by navigate to → WooCommerceOrders and click on the order you want to edit.
  3. In the Order items box, press the Refund button.
  4. To make a full refund for the entire order, enter the Order total amount in the Refund amount text field. To refund a specific order item, modify the price or quantity of the desired product.
  5. Press the Refund via Klarna Payments button.
  6. If everything was successful a new order note is created with information about the refund in Klarnas system.