Some products – gift cards, perishables, custom-made items – should not be returnable. The plugin offers two ways to exclude them.

Per-product setting

1. Go to WooCommerce → Settings → Returns and enable Activate exclude products.
2. Edit the product you want to exclude.
3. On the General tab, tick Exclude from return.
4. Save the product.

The product will no longer appear in the customer’s return form.

By product tag

If you have many products to exclude, tags are easier to manage.

1. Go to WooCommerce → Settings → Returns.
2. In Exclude tags, enter one or more tag slugs separated by commas – for example: non-returnable, final-sale.
3. Save.

Any product tagged with at least one of the listed tags is excluded from the return form.

Combining the two

Both methods work at the same time. A product is excluded if either:

• it has the Exclude from return checkbox ticked, or
• it carries one of the tags listed in Exclude tags.

What customers see

Excluded products simply do not appear in Step 2 of the return flow.

The default helper text tells the customer that “if you do not see an item in the list, the return period has expired or returns is not offered for the specific product.”

This text can be configured in the Customer return form settings.