Klarna – Order management

When an order is created in WooCommerce and a order number exists in Klarnas system, you have the possibility to handle the order management in Klarna directly from WooCommerce. This way you can save time and don’t have to work in both systems simultaneously.


Related documentation



Requirements


To get started with order management in Klarna via your WooCommerce store, you need to download and activate the Klarna Order Management for WooCommerce add on plugin.

This plugin does not have any specific settings, instead it should work out of the box when you activate the plugin in WordPress admin.


Order management settings


You can find the settings for the Klarna Order Management for WooCommerce plugin under  → WooCommerce → Klarna Add-ons → Settings page in your admin panel. 

Here you can see all the settings available for the plugin.

On order completion: This setting will enable the automatic capture of a Klarna order when the relevant WooCommerce order is set to Completed.

On order cancel: This setting will enable the automatic canceling of a Klarna order when the relevant WooCommerce order is set to Canceled.

On order update: This setting will enable the automatic update of a Klarna order when the relevant WooCommerce order is updated before it has been Captured or Canceled.

On order creation ( manual ): This setting will make it possible to automatically fetch the customers address from a manually created admin order if there is a Klarna order ID added as the transaction id. You can read more about this in the Klarna sellers app integration part of this document.


Cancel an order


  1. The WooCommerce order status need to be set as Processing.
  2. Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
  3. In the Order details box there is a selectbox named Order status. Change the status to Cancelled.
  4. Click the Save Order button located at the top right on the screen.
  5. If everything was successful a new order note saying Klarna order cancellation completed is created.

Update an order


Please also note that the Klarna system does not accept all order updates. Increasing the order amount will likely not be approved, and instead the customer should place a new order. For additional support regarding that, please contact Klarna merchant support.
  1. The order status can’t be set to Completed yet (no activation number should exist for the order in Klarnas system).
  2. Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
  3. In the Order details box there is a selectbox named Order status. Change the status to On hold.
  4. Click the Save Order button located at the top right on the screen.
  5. Edit the order item lines.

    Press the Save button below the order items box.

    After you have pressed the Save button you (might) see that the tax amount is not correct:
    Then you need to press the Calculate Taxes / Calculate Total buttons to see the correct amount.

  6. Change the status to Processing.

  7. Press the Save Order button
  8. The order is now updated, both in WooCommerce and Klarna’s system.

Capture an order


  1. The WooCommerce order status need to be set as Processing.
  2. Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
  3. In the Order details box there is a selectbox named Order status. Change the status to Completed.
  4. Click the Save Order button located at the top right on the screen.
  5. If everything was successful a new order note is created with information about the invoice number

The module does not support partial captures.


Refund an order


  1. The WooCommerce order status need to be set as Completed.
  2. Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
  3. In the Order items box, press the Refund button.
  4. To make a full refund for the entire order, enter the Order total amount in the Refund amount text field. To refund a specific order item, modify the price or quantity of the desired product.
  5. Press the Refund via Klarna Payments button.
  6. If everything was successful a new order note is created with information about the refund in Klarnas system.

Klarna sellers app integration


With the Klarna Order Management for WooCommerce plugin you can now add your Klarna sellers app orders to WooCommerce to be able to handle them through our plugin. To do this you need to follow the steps bellow:

  1. Login to your WordPress admin panel and go to the WooCommerce orders.
  2. Create a new order manually and add all the products and calculate the totals.
  3. Edit the address details and add one of the Klarna plugins as the payment method. Klarna Checkout or Klarna Payments.
  4. Add the Klarna order ID as the Transaction ID 

  5. Click on the Create button.

After this is done, the order should be updated with the customers address information automatically.

And you can now start using the Order Management plugin to manage the order directly through WooCommerce.

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