Ecster Pay – Troubleshooting

If you run into problems and issues you're welcome to get in touch with us at support@krokedil.se. Before creating a support ticket it can be a good idea to try to locate the issue yourself. Or at least – to determine where the issue is located and prepare as much as possible. Here is a step-by-step guide on how to troubleshoot your store and prepare your support question before submitting it to us.

WooCommerce customer accounts and Ecster Pay

Since the checkout flow with Ecster Pay is supposed to be as friction free as possible, it's recommended that  Guest checkout is enabled in WooCommerce settings. However, certain types of products might require the customer to create an account and being logged in before being allowed to finalize a purchase. Here is a guide on how to configure WooCommerce when there are specific account needs in the store.

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