Troubleshooting

Troubleshooting

Before creating a support ticket it can be a good idea to try to locate the issue yourself. Or at least – to determine where the issue is located and prepare as much as possible.

Here is a step-by-step guide on how to troubleshoot your store and prepare your support question before submitting it to us.

If you still have problems and issues after you have gone through the steps in the link above you’re welcome to get in touch with us.

English: use the support form on krokedil.com (Coming soon)

Svenska: använd supportformuläret på krokedil.se (Kommer snart)


Klarna Checkout for WooCommerce


CargonizerConnect does work with Klarna Checkout for WooCommerce.

But if you have checked the box for Shipping Methods in iframe in your Klarna Checkout for WooCommerce settings the Logistra – Display Pickup Point Selector will not be displayed. This is because this data is not transferred to Klarna and therefore not possible to display within the iframe.