Before creating a support ticket it can be a good idea to try to locate the issue yourself. Or at least – to determine where the issue is located and prepare as much as possible.

Here is a step-by-step guide on how to troubleshoot your store and prepare your support question before submitting it to us.

If you still have problems and issues after you have gone through the steps in the link above you’re welcome to get in touch with us

English: use the support form on

Svenska: använd supportformuläret på

The order update is denied by Klarna

If a customer has added one or more products to their purchase and is denied by Klarna to update the order this can be because they have exceeded their credit value with Klarna with the additional costs.We at Krokedil can not see why an order is declined by Klarna and are in these cases referring to the Klarna Merchant support.