Order Management

When an order is created in WooCommerce and a reservation number exists in Qliro’s system, you have the possibility to handle the order in Qliro directly from WooCommerce. This way you can save time and don’t have to work in both systems simultaneously.

Qliro One for WooCommerce doesn’t have a turn on/off setting for Order Management like other plugins can have.

If you don’t want to use Order Management you use the statuses Manual trigger and None respectively where applicable.

Please note that the Order statuses below are example statuses. If you have made changes to the statuses in the Order Management settings you need to take this into consideration.

Activate an order

The WooCommerce order status need to be set as Processing.
Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
In the Order details box there is a selectbox named Order status. Change the status to Completed.
Click the Update button located at the top right on the screen.
If everything was successful a new order note saying Order status changed from Processing to Completed is created.

This is followed by another two order notes:
- The order has been requested to be captured with Qliro and is in process. Payment transaction id: XXXXXXX Order status changed from Completed to On hold.
- The order has been successfully captured by Qliro. Order status changed from On hold to Completed.

Cancel an order

The WooCommerce order status need to be set as Processing.
Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
In the Order details box there is a selectbox named Status. Change the status to Cancelled.
Click the Update button located at the top right on the screen.
If everything was successful a new order note saying Order status changed from Processing to Cancelled is created.

This is followed by another two order notes:
- The order has been requested to be cancelled with Qliro and is in process. Payment transaction id: XXXXXXX
- The order has been successfully cancelled by Qliro.

Refund an order

The WooCommerce order status need to be set as Completed.
Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
In the Order items box, press the Refund button.

Here you can choose to refund the full sum for an item (1) or shipping (2).
With shipping (2) you need to enter the amount manually, as well as the tax. Not to be confused with the Refund manually button.

Press the Refund via Qliro button.
If everything was successful a new order note saying Processing a refund of X with Qliro One is created.

This is followed by a stock increase note as well as the following two order notes:
- Order status changed from Completed to Refunded.
- The order has been successfully refunded by Qliro.

Disable and enable order synchronization

By default, order synchronization is always enabled. It is however possible to turn off order synchronization between WooCommerce and Qliro via a setting in the Qliro order data metabox.

When disabled, you can modify the WooCommerce order in any way (e.g., change order status, modify order lines) without effecting the corresponding Qliro order.

When disabled any changes in either system will have to be done manually.

Click Advanced in the Qliro order data metabox.
Click the toggle switch to disable, or enable, order synchronization.
When changed, the setting autosaves and reloads the metabox.

Manual order synchronization

Changes made in WooCommerce can be manually synchronized with Qliro via the Sync order with Qliro button.

Please note that this is not available for direct payments, such as card payments.