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Customization
Recurring payments
Qliro One is compatible with the WooCommerce Subscriptions extension for handling of recurring payments.
Please note that Qliro supports subscriptions only for Sweden.
Please note that subscriptions with Free trial, or zero (0) value orders, does not work with Qliro since no payment method will be shown in the Qliro checkout.
Requirements
To get started with recurring payments via Qliro in your WooCommerce store, you will need the following:
- Your Qliro account needs to be configured to enable recurring payments. Get in touch with Qliro to activate this feature.
- The extension WooCommerce Subscriptions installed and configured.
Get started with subscriptions
- Create a simple subscription product. Set it to a daily renewal so that we can test the renewal process as well.
- Make a test purchase (either with a real account or a test account).
- Make sure that:
- The subscription order is created in both Qliro and WooCommerce.
- A Qliro reservation number is added to the order notes in WooCommerce.
- The subscription status is set to Active in WooCommerce.
- Wait 24 hours and check that the renewal order is created, a new reservation number from Qliro is added to the order notes in the renewal order and the subscription is set to Active again.
Don’t have time to wait for the renewal to be triggered?
There are couple of options to avoid waiting 24 hours for a renewal to be triggered.
The fastest way is the Process renewal action
- Navigate to the subscription (→ WooCommerce → Subscriptions) you want to test.
- In the right column you should see a box named Subscription actions.
Choose Process renewal and click Apply.
You can also change the date and time for Next Payment in the subscription and set it to an earlier time than 24 hours if you don’t want to wait that long.
- Navigate to the subscription (→ WooCommerce → Subscriptions) you want to test.
- In the right column you should see a box named Billing Schedule.
- Click the date field of the Next Payment section. A calendar is now displayed where you can select todays date. The nearest time you can set the renewal to be triggered is 1 hour in the future.
- Wait 1 hour for the renewal to be triggered and then make sure the renewal and subscription behaves as explained in the Get started with subscriptions section.
Failed renewal orders
If a renewal order is denied in Qliros system, the subscription will be set to On hold. Information about the reason why the renewal failed will be added as an order note in the renewal order.
Failed payment flow
If a renewal payment fails, the customer will receive an email with the following subject line Invoice for renewal order #…
By clicking the Pay now link in the mail, the customer is redirected to the checkout page to pay for the order and re-activate their subscription.
After the customer have finalized the purchase, the subscription is set to Active again.
In general failed renewal payments with a 4xx error code should be treated as a failed payment where the customer need to take action and click the Pay now link in the email to re-activate their subscription.
Automatic Payments
WooCommerce Subscriptions offers two methods for accepting recurring payments:
- Automatic payments
- Manual payments
To understand the difference between the two methods, read Subscription Renewal Process before continuing.
Qliro supports automatic recurring payments.
Basic Features
| Subscription Suspension | ✔ |
| Subscription Cancellation | ✔ |
| Subscription Reactivation | ✔ |
Advanced Features
| Multiple Subscriptions | ✔ |
| Recurring total changes | ✔ |
| Payment date changes | ✔ |
| Customer payment method changes | ✔ |
| Store manager payment method changes | – |
FAQ
No subscription is being created. When a customer signs up there is only a regular order created.
This is usually happening because a new customer account wasn’t created.
The most common reason for this is that the account settings described in the Requirement section isn’t configured correctly.
No renewals are triggered at all
This is usually because you are working in a staging/test environment. WooCommerce Subscriptions have a built-in feature that determine if your installation is a production site or a staging site. From the staging site no renewals are being triggered. Read more about how WooCommerce Subscriptions handle staging sites and migrations here.
When is a pending subscription created?
A pending subscription is created at the same time as when a pending order is created.
Can I offer a free trial with subscriptions?
Unfortunately subscriptions with Free trial does not work