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- Troubleshooting
Troubleshooting
Before creating a support ticket it can be a good idea to try to locate the issue yourself. Or at least – to determine where the issue is located and prepare as much as possible.
Here is a step-by-step guide on how to troubleshoot your store and prepare your support question before submitting it to us.
If you still have problems and issues after you have gone through the steps in the link above you’re welcome to get in touch with support@qliro.com.
Timeout error
Error Message: “Frontend JS 123456789: Timeout error | Timeout when placing the WooCommerce order”
The parameter MerchantOrderValidationTimeoutInSeconds
is a value in Qliro’s system that is set individually for each account. The default setting is 30 seconds, but it can be adjusted to other values.
Qliro One for WooCommerce assumes that MerchantOrderValidationTimeoutInSeconds
is exactly 30 seconds. If this is not the case, there is a risk of encountering the aforementioned error message.
If you suspect that the timeout is set to something else than 30 seconds you need to contact Qliro to ensure that the number of seconds is correct.