Order management

Payments via TrueLayer are transferred to your account almost directly when the order is placed. Therefore, activations and cancelations (like with invoice payments) is not needed.

Refunds in TrueLayer’s system can be done directly from WooCommerce.

Refund an order

1. Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
2. In the Order items box, press the Refund button.

4. Here you can choose to refund the full sum for an item (1), part of the sum (2) or shipping (3).
   If you enter a sum manually (2) you also need to enter the correct tax to refund manually, as opposed to when you refund the full sum for an item in which case the tax is automatically calculated. With shipping (3) you need to enter the amount manually, as well as the tax. Not to be confused with the Refund manually button.

5. Press the Refund via TrueLayer button.
6. If everything was successful a new order note saying Successfully refunded xx with TrueLayer is created. Also an TrueLayer payout executed order note including the Payout id is created.