Order management

When an order is created in WooCommerce and a reservation number exists in Avarda system, you have the possibility to handle the order management in Avarda directly from WooCommerce. This way you can save time and don’t have to work in both systems simultaneously.

Requirements

To get started with order management in Avarda via your WooCommerce store, you need to activate the Enable order management setting in the payment gateway settings.

Cancel an order

The WooCommerce order status need to be set as Processing.
Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
In the Order details box there is a selectbox named Status. Change the status to Cancelled.
Click the Update button located at the top right on the screen.
If everything was successful a new order note saying Avarda reservation was successfully cancelled is created.

Manually Cancel an order

You can also manually Activate and Cancel the Avarda order from WooCommerce without changing the order status in WooCommerce.
With this method the WooCommerce order status will remain unchanged after cancelation.

This can be done from the Order actions metabox in the order in WooCommerce.

In the Order actions metabox, chose the action Cancel Avarda order.
Click Update.
If everything was successful a new order note saying Avarda reservation was successfully cancelled is created.

Activate an order

The WooCommerce order status need to be set as Processing.
Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
In the Order details box there is a selectbox named Status. Change the status to Completed.
Click the Update button located at the top right on the screen.
If everything was successful a new order note saying Avarda reservation was successfully activated is created.

Manually Activate an order

This can be done from the Order actions metabox in the order in WooCommerce.

In the Order actions metabox, chose the action Activate Avarda order.
Click Update.
If everything was successful a new order note saying Avarda reservation was successfully activated is created.

Refund an order

Avarda Checkout supports full refunds as well as partial refunds.

The WooCommerce order status need to be set as Completed.
Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
In the Order items box, press the Refund button.
Here you can choose to refund the full sum for an item (1), part of the sum (2) or shipping (3).
If you enter a sum manually (2) you also need to enter the correct tax to refund manually, as opposed to when you refund the full sum for an item in which case the tax is automatically calculated. With shipping (3) you need to enter the amount manually, as well as the tax. Not to be confused with the Refund manually button.
Press the Refund via Avarda Checkout button.
If everything was successful a new order note saying Avarda Checkout order was successfully refunded is created.

Disable and enable order synchronization

By default, order synchronization is always enabled. It is however possible to turn off order synchronization between WooCommerce and Avarda via a setting in the Avarda metabox.

When disabled, you can modify the WooCommerce order in any way (e.g., change order status, modify order lines) without effecting the corresponding Avarda order.

When disabled any changes in either system will have to be done manually. You can find the toggle to turn order synchronization on or off when you expand the Advanced section in the Avarda metabox.

View Avarda order object

In the Avarda metabox you have the possibility to view the current Avarda order in JSON format. This can be useful if you need to troubleshoot and order or are in contact with our, or Avardas, support.

You can find the View Avarda order object button when you expand the Advanced section in the Avarda metabox.