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Order management

When an order is created in WooCommerce and a reservation number exists in Dintero’s system, you have the possibility to handle the order in Dintero directly from WooCommerce. This way you can save time and don’t have to work in both systems simultaneously.

Dintero also has their own Manual review status for orders that not yet have been authorized by Dintero.

Please note that the Order statuses below are example statuses. If you have made changes to the statuses in the Order Management settings you need to take this into consideration.

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Activate an order

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1. The WooCommerce order status need to be set as Processing.
2. Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
3. In the Order details box there is a selectbox named Order status. Change the status to Completed.
   
4. Click the Update button located at the top right on the screen.
   
5. If everything was successful two new order notes are created:
   • Order status changed from Processing to Completed 
   • The Dintero order has been captured. Captured amount: X

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Refund an order

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1. The WooCommerce order status need to be set as Completed.
2. Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
3. In the Order items box, press the Refund button.

4. Here you can choose to refund the full sum for an item (1), part of the sum (2) or shipping (3).
   If you enter a sum manually (2) you also need to enter the correct tax to refund manually, as opposed to when you refund the full sum for an item in which case the tax is automatically calculated. With shipping (3) you need to enter the amount manually, as well as the tax. Not to be confused with the Refund manually button.

5. Press the Refund via Dintero Checkout button.
6. If everything was successful a new order note saying The Dintero order has been refunded is created.

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Refund an order via order status change

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If the setting Refund by changing order status is activated, a full refund in Dintero is triggered when the status of an order is changed to Refunded.

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