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Order management

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When an order is created in WooCommerce and a reservation number exists in Nexi’s system, you can handle order management in Nexi directly from WooCommerce. This way you can save time and don’t have to work in both systems simultaneously.

Requirements

To get started with order management in Nexi via your WooCommerce store, you need to activate the Manage orders settings in the payment gateway settings.

Cancel an order

  1. The WooCommerce order status needs to be set to Processing.
  2. Go to the order edit screen by navigating to WooCommerce → Orders and click on the order you want to edit.
  3. In the Order details box, there is a select box named Status. Change the status to Cancelled.
    Order status changed from Processing to Cancelled in the order edit screen
  4. Click the Update button located at the top right of the screen.
    Order actions box with the Update button highlighted
  5. If everything was successful, a new order note saying Nexi order cancellation completed is created.

Activate an order

  1. The WooCommerce order status needs to be set to Processing.
  2. Go to the order edit screen by navigating to WooCommerce → Orders and click on the order you want to edit.
  3. In the Order details box, there is a select box named Status. Change the status to Completed.
    Order status changed from Processing to Completed in the order edit screen
  4. Click the Update button located at the top right of the screen.
    Order actions box with the Update button highlighted
  5. If everything was successful, a new order note is created with information about the activation in Nexi’s system.

Refund an order

  1. The WooCommerce order status needs to be set to Completed.
  2. Go to the order edit screen by navigating to WooCommerce → Orders and click on the order you want to edit.
  3. In the Order items box, press the Refund button.
Order items box with the Refund button highlighted
  1. Here you can choose to refund the full sum for an item (1), part of the sum (2) or shipping (3).
    If you enter a sum manually (2), you also need to enter the correct tax to refund manually, as opposed to when you refund the full sum for an item in which case the tax is automatically calculated. With shipping (3), you need to enter the amount manually, as well as the tax. Not to be confused with the Refund manually button.
Refund form with fields for quantity (1), item total (2) and shipping (3), and the Refund via Nexi Checkout button highlighted
  1. Press the Refund via Nexi Checkout button.
  2. If everything was successful, a new order note is created with information about the refund in Nexi’s system.

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