When an order is created in WooCommerce and a reservation number exists in Nexi’s system, you can handle order management in Nexi directly from WooCommerce. This way you can save time and don’t have to work in both systems simultaneously.

Requirements

To get started with order management in Nexi via your WooCommerce store, you need to activate the Manage orders settings in the payment gateway settings.

Cancel an order

1. The WooCommerce order status needs to be set to Processing.
2. Go to the order edit screen by navigating to WooCommerce → Orders and click on the order you want to edit.
3. In the Order details box, there is a select box named Status. Change the status to Cancelled.
   
4. Click the Update button located at the top right of the screen.
   
5. If everything was successful, a new order note saying Nexi order cancellation completed is created.

Activate an order

1. The WooCommerce order status needs to be set to Processing.
2. Go to the order edit screen by navigating to WooCommerce → Orders and click on the order you want to edit.
3. In the Order details box, there is a select box named Status. Change the status to Completed.
   
4. Click the Update button located at the top right of the screen.
   
5. If everything was successful, a new order note is created with information about the activation in Nexi’s system.

Refund an order

1. The WooCommerce order status needs to be set to Completed.
2. Go to the order edit screen by navigating to WooCommerce → Orders and click on the order you want to edit.
3. In the Order items box, press the Refund button.

4. Here you can choose to refund the full sum for an item (1), part of the sum (2) or shipping (3).
   If you enter a sum manually (2), you also need to enter the correct tax to refund manually, as opposed to when you refund the full sum for an item in which case the tax is automatically calculated. With shipping (3), you need to enter the amount manually, as well as the tax. Not to be confused with the Refund manually button.

5. Press the Refund via Nexi Checkout button.
6. If everything was successful, a new order note is created with information about the refund in Nexi’s system.