Troubleshooting
Here you will find documentation on how to troubleshoot Swedbank Pay Payment Menu – help and FAQ.
English: use the support form on krokedil.com to get help.
Svenska: använd supportformuläret på krokedil.se för att få hjälp.
Helpful information before you contact us can be found in the How to prepare a support ticket article.
Technical information – plugin data and changelog
Technical information
Plugin data
Plugin version: 4.3.1
Last updated: 10 December, 2025
Tested with
WordPress version: 6.9
WooCommerce version: 10.3.6
Requires at least
WordPress version: 5.3
WooCommerce version: 5.5.1
PHP version: 7.4
Plugin changelog
4.3.1
- Enhancement – Reduced the amount of requests made to Swedbank Pay when the customer gets to the thankyou page for an order that could happen in some cases.
- Fix – Fixed an issue where some payments would automatically be set to Completed in WooCommerce when the callback from Swedbank Pay was processed for some payment methods.
- Fix – Fixed an issue where the overlay from WooCommerce would cover some modal windows shown by Swedbank Pay during the checkout when using the Seamless Menu checkout flow.
- Fix – Fixed an issue where the description for shipping methods was not included in the order lines sent to Swedbank Pay.
- Feature – Added a new checkout flow, Seamless Menu, which provides a more integrated payment experience within the WooCommerce checkout page.
- Feature – Added an option to automatically capture the payment when the order is marked as Completed in WooCommerce. This can be toggled in the plugin settings. Note, you can still manually capture payments if needed through the metabox action buttons.
- Feature – Added an option to automatically cancel the payment when the order is marked as Cancelled in WooCommerce. This can be toggled in the plugin settings. Note, you can still manually cancel payments if needed through the metabox action buttons.
- Tweak – Replaced jquery-blockui with wc-jquery-blockui for eligible WooCommerce versions.
- Tweak – Added UTM parameters in support form link for better tracking of support requests.
- Tweak – Replaced the internal support form page with a direct link to the external website's support page.