Krokedil Documentation

Home » Swedbank Pay Payment Menu » Troubleshooting

Troubleshooting

Last modified:

Here you will find documentation on how to troubleshoot Swedbank Pay Payment Menu – help and FAQ.

Support

English: use the support form on krokedil.com to get help.

Svenska: använd supportformuläret på krokedil.se för att få hjälp.

Helpful information before you contact us can be found in the How to prepare a support ticket article.

Useful internal links

Technical information – plugin data and changelog

Useful external links

English:

English product page on krokedil.com

Plugin related articles on krokedil.com

Swedish:

Svensk produktsida på krokedil.se

Plugin-relaterade artiklar på krokedil.se

Technical information

Plugin data

Plugin version: 4.6.0

Last updated: 11 June, 2026

Tested with

WordPress version: 7.0

WooCommerce version: 10.8.1

Requires at least

WordPress version: 5.3

WooCommerce version: 5.5.1

PHP version: 7.4

Plugin changelog

4.6.0
  • Feature – Updated the Swedbank Pay PHP SDK to version 6.3.0.
  • Enhancement – Added a new "Support" tab in plugin settings with quick access to help links and support resources.
  • Tweak – Removed the plugin's dependency on the PHP BCMath extension.
  • Tweak – Removed the "Language" plugin setting; checkout language is now automatically determined from the current WordPress locale.
  • Tweak – Added country code to order creation requests sent to Swedbank Pay.
  • Fix – Fixed the "Cancel Payment" button in the order admin, which showed an error and left the order uncancelled even though the payment had already been cancelled with Swedbank Pay. Cancellations now complete correctly, mark the order as cancelled, and record the outcome as an order note.
  • Fix – Fixed an issue where the description field was not displayed at checkout.
  • Fix – Fixed an issue where the split instrument setting was not being saved.
  • Fix – Fixed an issue where the reference sent to Swedbank Pay could differ between the redirect and seamless flows.
  • Fix – Fixed an "Undefined array key" PHP warning.
4.5.0
  • Feature – Added a 'Subsite' setting for split settlement with Swedbank Pay. Requires a prior agreement with Swedbank Pay.
  • Fix – Fixed an issue where error messages were not shown on the settings page.
4.4.2
  • Fix – Resolved an "undefined array key" PHP warning.
  • Tweak – Removed the plugin's dependency on the PHP BCMath extension.
  • Tweak – Removed the "Language" setting. The checkout language is now automatically derived from the current WordPress locale.

View complete Changelog