Order management

When an order is created in WooCommerce and a reservation number exists in Zaver’s system, you have the possibility to handle the order in Zaver directly from WooCommerce. This way you can save time and don’t have to work in both systems simultaneously.

Zaver Checkout for WooCommerce doesn’t have a turn on/off setting for Order Management like other plugins can have.

WooCommerce order statuses

The checkout flow in Zaver Checkout is constructed in a way that when an order is placed, Zaver replies with Zaver Payment is pending confirmation. Zaver Payment is pending confirmation. Order status changed from Pending payment to On hold. is added to the Order notes and the order gets the status On hold in WooCommerce.

When the order is approved by Zaver, they send a callback confirming the approval and the order status is updated to Processing in WooCommerce.
Successful payment with Zaver – payment ID: xxxx and Order status changed from Pending payment to Processing. is added to the Order notes.

Cancel an order

1. The WooCommerce order status need to be set as Processing.
2. Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
3. In the Order details box there is a selectbox named Status. Change the status to Cancelled.
   
4. Click the Update button located at the top right on the screen.
   
5. If everything was successful a new order note saying Nexi order cancellation completed is created.

Activate an order

1. The WooCommerce order status need to be set as Processing.
2. Go to the order edit screen by navigate to → WooCommerce → Orders and click on the order you want to edit.
3. In the Order details box there is a selectbox named Status. Change the status to Completed.
   
4. Click the Update button located at the top right on the screen.
   
5. If everything was successful a new order note is created with information about the activation in Nexi’s system.