Before creating a support ticket it can be a good idea to try to locate the issue yourself. Or at least – to determine where the issue is located and prepare as much as possible.

Here is a step-by-step guide on how to troubleshoot your store and prepare your support question before submitting it to us.

If you still have problems and issues after you have gone through the steps in the link above you’re welcome to get in touch with us.

English: use the support form on

Svenska: använd supportformuläret på

Error logging

The error logs for WooCommerce is found under WooCommere → Status → Logs

In addition to these logs there is also a System status section for Ingrid where the last 10 requests that get an answer containing a 4xx or 5xx error is presented. This section is found at WooCommere → Status → System status