Customer withdrawal form

Customers register a withdrawal in one of two places:

1. From their My Account order view – logged-in customers see the withdrawal form directly under their completed order. This is added when the plugin is activated, no additional configuration is required.
2. From a public page using the [rwwc_withdrawal_form] shortcode or the Withdrawal Form block – useful for guest checkouts where the customer does not have an account, or are not logged in.

Both entry points use the same withdrawal flow.

Set up the public withdrawal page

1. Create a new WordPress page (for example Witdraw).
2. Add the Withdrawal Form block block or the [rwwc_withdrawal_form] shortcode
3. Publish the page and link to it from your store’s menu, order confirmation email, and/or customer service page.

The shortcode renders an order lookup form. The customer enters their order number and email address, and is then taken to the withdrawal flow for that order.

Customising the lookup description

You can change the text shown above the lookup form by passing a description attribute:

[rwwc_withdrawal_form description="Enter your order number and the email used at checkout to start a withdrawal."]

The withdrawal flow

When an order is eligible for return, the customer is guided through two steps.

Step 1 – Find your order

The customs find their order by entering their order number and email.

Step 2 – Select items to withdraw

In the order overview the customer selects the item(s) they want to withdraw and chooses the quantity for each line.

Products excluded by setting or tag are not listed. See Excluding products.

Title, body text and button label are configurable under WooCommerce → Settings → Returns and Withdrawals → Customer withdrawal form.

The customer completes the withdrawal by clicking the Confirm withdrawal button.

Step 3 – Confirmation

The customer receives a confirmation of the withdrawal with the date and time.

What happens on confirm

• A new return order (shop_order_withdrawal) is created and linked to the parent order.
• The parent order is moved to Withdrawal pending status.
• The customer sees a confirmation message and receives an email (Customer registered withdrawal).
• The shop manager receives an admin notification email (Admin registered withdrawal).

The post-confirmation message and email content can be customised — see Withdrawal form text and placeholders.

Eligibility rules

A withdrawal cannot be created when:

• The order is already withdrawn.
• The configured Withdrawal limit (in days) has passed since the order was created.
• The product is excluded from withdrawals.