Klarna Checkout – Introduction
Since of version 2.0.0 of the KCO plugin, the WooCommerce order will now be created first (in Pending status), then the Klarna order is placed, and finally the WooCommerce order is updated to Processing status. This update is more compatible with other WooCommerce plugins.
The new checkout flow also means that Pending orders can be visible in WooCommerce, where the payment has not been finalized in Klarna (for example card payment where there was not enough funds on the card). This is part of the general WooCommerce checkout flow, and it does not implicate that something is wrong. It is just a new scenario for the Klarna Checkout payment gateway. Read more about the checkout flow rewrite here.
This plugin integrates with Klarnas latest platform (v3). You need an agreement with Klarna specific to the new platform to use this plugin.
- Klarna Checkout is available in Austria, Denmark, Finland, Germany, The Netherlands, Norway, Sweden, United Kingdom and the United States.
- You need an agreement with Klarna to be able to use this plugin.
- WooCommerce 3.0 or newer is required.
- PHP 5.6 or higher is required.
- A SSL Certificate is required.
- Klarnas new platform transitions guide
Step-by-step guide on how to switch from old plugin to new Klarna Checkout for WooCommerce plugin.
- Order management
Read more about how to manage Klarna orders directly from WooCommerce.
- Klarna Checkout Hooks: Actions & Filters
Read more about available hooks in the Klarna Checkout plugin.
- Recurring payments
Klarna Checkout supports recurring payments via the WooCommerce Subscriptions plugin. Here is a guide to help you get started.
Required WooCommerce Settings
- Make sure that you have enabled pretty permalinks in your WordPress installation. Otherwise callbacks from Klarna back to your store won’t work and orders will not be updated with the correct order status/information.
- It is recommended to enable guest checkout (Enable guest checkout setting in WooCommerce > Settings > Checkout). If you don’t allow guest checkout you must check both Automatically generate username from customer email and Automatically generate customer password in WooCommerce > Settings > Accounts setting page.
- To get the order total to match between WooCommerce and Klarna you need to configure WooCommerce to display prices with 2 decimals. More information about displaying of prices and how it can cause rounding issues can be found in this article.
Required Klarna settings
- You must have Klarna Checkout Global activated in your Klarna account. Otherwise customers from other countries than the store base country will see a Bad value: purchase_currency error message instead of the KCO iframe in the checkout.
- Go to: WooCommerce > Settings > Checkout > Klarna Checkout.
- Enable Klarna Checkout by checking the Enable Klarna Checkout checkbox.
- Title – Enter the title for the payment method displayed in the checkout and order confirmation emails
- Description – Enter the description of the payment method displayed in the checkout page.
- Separate shipping address – Tick this checkbox if you want to allow customers to use a shipping address that is not the same as their billing address.
- Other payment method button text – Customize the Select another payment method button text that is displayed in checkout if using other payment methods than Klarna Checkout. Leave blank to use the default (and translatable) text.
- Shipping details – Additional shipping information that will be displayed to customers in Klarna Checkout iframe after they have placed an order.
- Allowed Customer Types – Select if you want to sell both to consumers and companies or only to one of them (available for SE, NO and FI).
- Product URLs – Tick the checkbox if you want to send product and product image URLs to Klarna.
- Logging – Logging events in the module. The log can be found by navigating to → WooCommerce → System Status → Logs.
- Test mode – Tick the checkbox if you make purchases using a test account.
- Date of birth mandatory – Tick this checkbox if you want to make it mandatory for customers to enter their date of birth during checkout.
Europe / United States
- Production username – Username that you received from Klarna.
- Production password – Password that you received from Klarna
- Test username – Username for test purchases that you received from Klarna (if you have applied for a test account).
- Test password – Password for test purchases that you received from Klarna (if you have applied for a test account).
- Title mandatory (GB) – Check this to make customer’s title mandatory, only works for customers based in GB.
- Show prefill consent notice – Check this to prevent logged-in customers’ data from being sent to Klarna, only applicable for customers from Germany and Austria.
- Offer local payment methods for AT/DE/FI/NL customers – Checking this will offer local payment method to customers from each of these countries. If these options remain unchecked, only card payments will be available for customers from these countries, when checkout out with Klarna Checkout.
Before you Go Live
- When the installation is done and you are ready to go live you need to contact Klarna integration support. Klarna will then verify the integration before the shop goes live.
- Klarna Checkout should be the first/default payment method (if multiple payment methods are active). This can be adjusted in the section Payment methods in → WooCommerce → Settings → Payments.
- The Klarna logotype should be visible on the website (for example in the footer). More info and logos can be found here.
Compatibility with themes & plugins
- Klarna Checkout uses its own template file for displaying the checkout page and should work with most themes. However, the plugin is only tested with the Storefront theme and we do not guarantee that it will work with other themes. Common situations when errors occur are:
– Themes/plugins with customized template files for WooCommerce checkout page.
– Themes/plugins that modifies the checkout into a multi step checkout.
- The plugin and Klarna only handle product quantity that is specified as an integer. For instance you can’t send 1.5 as the product quantity to Klarna. If you sell products where you charge by length or dimension we recommend that you use the Measurement Price Calculator plugin.
- WooCommerce does not offer multi currency support. This can be handled via several different plugins. This plugin is compatible with the Currency Switcher for WooCommerce plugin from Aelia. We do not guarantee that other multi currency plugins will work together with the Klarna plugin.
About fallback order creation
- Checkout error
An error is triggered when the checkout form is being posted. Similar to when a user tries to place the order but have forgot to check the terms and condition checkbox. If the checkout_error js event is triggered by WooCommerce, the KCO plugin creates the WooCommerce order programatically (with the cart as the reference). An order note is created with the following message: This order was made as a fallback due to an error in the checkout. Please verify the order with Klarna.
- Backup order creation via API
If no order is being created in WooCommerce at all during the checkout process, Klarna sends an API callback 2 minutes later. If the corresponding Klarna order ID doesn’t exist in WooCommerce an order is created programatically (with order lines in the Klarna order as the reference). An order note is created with the following message: Order created via Klarna Checkout API callback. Please verify the order in Klarnas system.
More detailed information about the entire checkout and order creation process can be found in the Integration flow cart here.