Klarna Checkout – Introduction

Since of version 2.0.0 of the KCO plugin, the WooCommerce order will now be created first (in Pending status), then the Klarna order is placed, and finally the WooCommerce order is updated to Processing status. This update is more compatible with other WooCommerce plugins.

The new checkout flow also means that Pending orders can be visible in WooCommerce, where the payment has not been finalized in Klarna (for example card payment where there was not enough funds on the card). This is part of the general WooCommerce checkout flow, and it does not implicate that something is wrong. It is just a new scenario for the Klarna Checkout payment gateway. Read more about the checkout flow rewrite here.

Klarna Checkout for WooCommerce is a plugin that extends WooCommerce, allowing you to take payments via Klarna.
This plugin integrates with Klarnas latest platform (v3). You need an agreement with Klarna specific to the new platform to use this plugin.
  • Klarna Checkout is available in Austria, Denmark, Finland, Germany, The Netherlands, Norway, Sweden, United Kingdom and the United States.
  • You need an agreement with Klarna to be able to use this plugin.
  • WooCommerce 3.0 or newer is required.
  • PHP 5.6 or higher is required.
  • A SSL Certificate is required.

Related Documentation



Required WooCommerce Settings


  • Make sure that you have enabled pretty permalinks in your WordPress installation. Otherwise callbacks from Klarna back to your store won’t work and orders will not be updated with the correct order status/information.
  • It is recommended to enable guest checkout  (Enable guest checkout setting in WooCommerce > Settings > Checkout). If you don’t allow guest checkout you must check both Automatically generate username from customer email and Automatically generate customer password in WooCommerce > Settings > Accounts setting page.
  • To get the order total to match between WooCommerce and Klarna you need to configure WooCommerce to display prices with 2 decimals. More information about displaying of prices and how it can cause rounding issues can be found in this article.

Required Klarna settings


  • You must have Klarna Checkout Global activated in your Klarna account. Otherwise customers from other countries than the store base country will see a Bad value: purchase_currency error message instead of the KCO iframe in the checkout.

Configuration


  1. Go to: WooCommerce > Settings > Payment > Klarna Checkout.
  2. Enable Klarna Checkout by checking the Enable Klarna Checkout checkbox.
  3. Title – Enter the title for the payment method displayed in the checkout and order confirmation emails.
  4. Description – Enter the description of the payment method displayed in the checkout page.
  5. Other payment method button text – Customize the Select another payment method button text that is displayed in checkout if using other payment methods than Klarna Checkout. Leave blank to use the default (and translatable) text.
  6. Add Klarna Urls to order email – This will add Klarna urls to the order emails that are sent. You can read more about this here: Klarna URLs
  7. Test mode – check the Enable Test Mode checkbox to place the payment gateway in test mode using test API keys
  8. Logging – check the Log debug messages to save debug messages to the WooCommerce System Status log

API Credentials Europe / United States

Based on your store base location and the countries you are selling to, you will use one or both of these sections. By adding merchant credentials to a specific region (Europe or the United States) you also enable Klarna Checkout as an available payment method for that region. Note that you need an agreement with Klarna for each region enabled.
  1. Production Klarna API Username – Where you enter the API Username received in the Klarna Merchant Portal.
  2. Production Klarna API Password – Where you enter the API Password received in the Klarna Merchant Portal.
  3. Test Klarna API Username – Where you enter the API Test Username received in the Klarna Merchant Portal (if you have applied for a test account).
  4. Test Klarna API Password – Where you enter the API Test Password received in the Klarna Merchant Portal (if you have applied for a test account).

Shipping settings

  1. Separate shipping address – Tick this checkbox if you want to allow customers to use a shipping address that is not the same as their billing address.
  2. Shipping methods in iframe – If this option is checked, selection of shipping method is done in Klara iframe. Shipping price and name of the selected shipping method will be displayed in WooCommerce order review.
  3. Shipping details – Enter any additional shipping information you wish to be displayed to customers in Klarna Checkout iframe after they have placed an order.

Checkout settings

  1. Product URLs – Tick the checkbox if you want to send product and product image URLs to Klarna.
  2. Date of birth mandatory – Tick this checkbox if you want to make it mandatory for customers to enter their date of birth during checkout.
  3. Checkout privacy policy text – Choose if, or where, the Checkout privacy policy text should be displayed
  4. Terms and conditions checkbox – Add a terms and conditions checkbox inside Klarna checkout iframe
  5. Allowed Customer Types – Choose if your store is Business to Consumer (B2C) or Business to Business (B2B), or both.
  6. Title mandatory (GB) – Check this to make customer’s title mandatory, only works for customers based in GB.
  7. Show prefill consent notice – Check this to prevent logged-in customers’ data from being sent to Klarna, only applicable for customers from Germany and Austria.
  8. Display quantity fields – Check this option if you want your customers to be able to change the number of products on the Checkout page in the same way as they would in the cart.

Color settings

With the Color settings section, you have the possibility to alter the appearance of the Klarna Checkout iframe displayed in the checkout. Here you can change things like background colors, button colors and text colors.

Subscription support


Klarna Checkout is compatible (in Sweden, Norway, Finland, Germany & Austria) with the WooCommerce Subscriptions extension for handling of recurring payments.

Multi currency support


Klarna Checkout can be used with the following currencies: AUD, CAD, CHF, DKK, EUR, GBP, NOK, SEK, USD. The currency accepted by Klarna Checkout is dependent on your site and your specific agreement with Klarna. For every new currency you want to add to your store, you both need a separate agreement with Klarna and add the new currency to your store via a separate multi currency plugin.
To avoid any issues related to currencies we strongly recommend that you activate KCO Global for each currency you offer in your store. Read more about KCO Global here.

Before you Go Live


  • When the installation is done and you are ready to go live you need to contact Klarna integration support. Klarna will then verify the integration before the shop goes live.
  • Klarna Checkout should be the first/default payment method (if multiple payment methods are active). This can be adjusted in the section Payment methods in → WooCommerce → Settings → Payments.
  • The Klarna logotype should be visible on the website (for example in the footer). More info and logos can be found here.

Compatibility with themes & plugins


  • Klarna Checkout uses its own template file for displaying the checkout page and should work with most themes. However, the plugin is only tested with the Storefront theme and we do not guarantee that it will work with other themes. Common situations when errors occur are:
    – Themes/plugins with customized template files for WooCommerce checkout page.
    – Themes/plugins that modifies the checkout into a multi step checkout.
  • The plugin and Klarna only handle product quantity that is specified as an integer. For instance you can’t send 1.5 as the product quantity to Klarna. If you sell products where you charge by length or dimension we recommend that you use the Measurement Price Calculator plugin.
  • WooCommerce does not offer multi currency support. This can be handled via several different plugins. This plugin is compatible with the Currency Switcher for WooCommerce plugin from Aelia. We do not guarantee that other multi currency plugins will work together with the Klarna plugin.
Krokedil and Klarna do not offer help with adapting your theme or plugin within regular support.

About fallback order creation


With an embedded checkout like Klarna Checkout, the order is created in Klarnas system first and in the next step the order is created in WooCommerce. To follow the standard WooCommerce order creation process as much as possible, the WooCommerce checkout form is being submitted even with purchases made via Klarna Checkout.
If something goes wrong during this process, there are 2 different types of fallback routines that might get triggered.
  1. Checkout error
    An error is triggered when the checkout form is being posted. Similar to when a user tries to place the order but have forgot to check the terms and condition checkbox. If the checkout_error js event is triggered by WooCommerce, the KCO plugin creates the WooCommerce order programatically (with the cart as the reference). An order note is created with the following message: This order was made as a fallback due to an error in the checkout. Please verify the order with Klarna. 
  2. Backup order creation via API
    If no order is being created in WooCommerce at all during the checkout process, Klarna sends an API callback 2 minutes later. If the corresponding Klarna order ID doesn’t exist in WooCommerce an order is created programatically (with order lines in the Klarna order as the reference). An order note is created with the following message: Order created via Klarna Checkout API callback. Please verify the order in Klarnas system.
Both of these scenarios indicates that something is not configured correctly. Do not rely on a setup where the orders are created in either of these routines. If you want to take a closer look at how many orders are being created via the Backup order creation via API you can navigate to → WooCommerce→ Status→ System Status and the Klarna Checkout section. There you will find stats for the last 30 days, like this:

More detailed information about the entire checkout and order creation process can be found in the Integration flow cart here.

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