Klarna Checkout - FAQ

A collection of Frequently Asked Questions


Klarna Checkout and Klarna Order Management:

  • I'm trying to change status on some of my orders to Completed but it automatically changes back to On Hold. In the status it says: Klarna order could not be captured at this time. Why is this happening?

    Often when this happen it's due to the fact that the order has already been captured manually in your Klarna Online account. The easiest way to solve this is to temporarily de-activate the Klarna Order Management plugin, change the order status on the orders to Completed and then activate the Klarna Order Management plugin again.

    If you always manually captures the orders in Klarna and handles the orders separately in WooCommerce and not want to use the functionality that the Klarna Order Management offers you don't need the Order Management plugin activated.
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