FAQ

“No other payment methods are available”

The message “no other payment methods are available” appear instead of the Payson Checkout, what is wrong?

Payson only allows purchases over 10 SEK. An order with a lesser amount will show this message instead of the Payson Checkout.

Payson API error

What does “Payson API error (400 Bad Request the specified condition was not met for ‘Terms Uri’.” mean?

This means that you have not set a Terms and Conditions page in WooCommerce.

Go to WooCommerce > Settings > Advanced and then go to the Page Setup section and make sure you have set a Terms and Conditions page there.

If you already have set a page there, go to your Pages section in the WordPress dashboard and check that the page that contains your terms and conditions information has the Status: Published.

Recurring payments / Subscriptions

Why does the customer get redirected back to the checkout with an error when I offer a free trial?

If you offer Free trial with subscriptions the customer will keep getting redirected back to the checkout with the error Something went wrong with completing the order. Please try again or contact the store.

You will also find the following in the log REDIRECT ERROR [order_id]: Could not get an order_id from the merchant reference "your-reference.

The reason for this is that you have enabled $0 Initial Checkout in the Subscription settings.

When this setting is enabled, the payment gateway’s process_payment will not be called, which is what we use to store the merchant reference to the Woo order.

Solution: Go to: WooCommerce → Settings → Subscriptions and uncheck $0 Initial Checkout to disable it.